FAQ
Can you do Instagram Stories?
Yes we can! please email us to discuss in more detail.
Why do I have to pay for my own Later account for you to schedule my posts on?
From experience working with companies of all sizes, it's much better for both parties for you to own your Later account. We are happy to discuss further when you sign up with us.
What does the 7 day obligation free trial entail?
Thanks for asking! Please click here for more information. We hope to have you on board!
Can you guarantee I will get 10,000 more likes / followers and a 50% return on investment per month?
We don't offer any guarantees. Our focus is on assisting you to have a professional looking social media presence. We take the time to understand your business, your sales and marketing goals, and your brand image. We will create professional posts according to your marketing or sales strategies (when you share them with us) and in line with your business and brand image, to attract your target market, however we cannot guarantee that our posts will convert into likes / followers or sales.
The first month we signed up we got thousands of followers, but now we only have a few hundred, what happened?
Likely bots that followed you expecting you to follow them back. Then when you didn't follow them back, they unfollowed you. Yes, unfortunately that's how some people get their followers!
I need professional photos of my product - can you do this for us?
We are not professional photographers unfortunately! However we have teamed up with an incredible product photographer who specialises in product photography for socials. Talk to us about this offer.
Can you assist with Pinterest or YouTube?
Yes, we can assist. Please email us to discuss your needs and pricing.
As part of your service, do you do Facebook and Instagram ads?
No we don't. Our speciality lies in helping your business to have a social media presence. This means posting content to your social media platforms to maintain a professional looking and regular presence. However, Frame Social Media can put you in contact with a Facebook / Instagram ads specialist if you require.
Our business isn't based in Australia, are you able to help us with our social media?
No problem, we can work with international clients apart from US and Canada. We just require payment in $AUD.
Isn't $95+GST per week = to $380+GST per month?
$380+GST would be the amount if you had $95 per week x 4 weeks, however there aren't exactly 4 weeks in every month. 7 days x 4 = 28 days, however most months are 30 or 31 days long. So we work it out as $95 per week x 52 weeks in a year. Then divide that amount by 12 months to get the monthly price, which works out to be $411.67+GST.
What are the terms of the 'refer a friend' promo? And does it run year round?
The promotion is ongoing year round until further notice. Please click here for more information on how it works and on the promotion terms.
Your package says you post daily. What if I don't want you to post on particular days of the week?
No problem at all! You will fill out a questionnaire where you will have the opportunity to add any comments, followed by an email where you can discuss your requirements when you sign up. You can tell us then, or if you change your mind during your subscription with us, you can advise your dedicated Social Media Account Manager who you will in contact monthly, and they wont schedule posts for the days you don't want.
What experience do your Social Media Account Managers have?
We only employ Social Media Account Managers will at least 3 years social media experience, with an excellent social media portfolio and understanding of marketing and branding, to ensure our clients are getting an excellent professional service for their investment.
Yes we can! please email us to discuss in more detail.
Why do I have to pay for my own Later account for you to schedule my posts on?
From experience working with companies of all sizes, it's much better for both parties for you to own your Later account. We are happy to discuss further when you sign up with us.
What does the 7 day obligation free trial entail?
Thanks for asking! Please click here for more information. We hope to have you on board!
Can you guarantee I will get 10,000 more likes / followers and a 50% return on investment per month?
We don't offer any guarantees. Our focus is on assisting you to have a professional looking social media presence. We take the time to understand your business, your sales and marketing goals, and your brand image. We will create professional posts according to your marketing or sales strategies (when you share them with us) and in line with your business and brand image, to attract your target market, however we cannot guarantee that our posts will convert into likes / followers or sales.
The first month we signed up we got thousands of followers, but now we only have a few hundred, what happened?
Likely bots that followed you expecting you to follow them back. Then when you didn't follow them back, they unfollowed you. Yes, unfortunately that's how some people get their followers!
I need professional photos of my product - can you do this for us?
We are not professional photographers unfortunately! However we have teamed up with an incredible product photographer who specialises in product photography for socials. Talk to us about this offer.
Can you assist with Pinterest or YouTube?
Yes, we can assist. Please email us to discuss your needs and pricing.
As part of your service, do you do Facebook and Instagram ads?
No we don't. Our speciality lies in helping your business to have a social media presence. This means posting content to your social media platforms to maintain a professional looking and regular presence. However, Frame Social Media can put you in contact with a Facebook / Instagram ads specialist if you require.
Our business isn't based in Australia, are you able to help us with our social media?
No problem, we can work with international clients apart from US and Canada. We just require payment in $AUD.
Isn't $95+GST per week = to $380+GST per month?
$380+GST would be the amount if you had $95 per week x 4 weeks, however there aren't exactly 4 weeks in every month. 7 days x 4 = 28 days, however most months are 30 or 31 days long. So we work it out as $95 per week x 52 weeks in a year. Then divide that amount by 12 months to get the monthly price, which works out to be $411.67+GST.
What are the terms of the 'refer a friend' promo? And does it run year round?
The promotion is ongoing year round until further notice. Please click here for more information on how it works and on the promotion terms.
Your package says you post daily. What if I don't want you to post on particular days of the week?
No problem at all! You will fill out a questionnaire where you will have the opportunity to add any comments, followed by an email where you can discuss your requirements when you sign up. You can tell us then, or if you change your mind during your subscription with us, you can advise your dedicated Social Media Account Manager who you will in contact monthly, and they wont schedule posts for the days you don't want.
What experience do your Social Media Account Managers have?
We only employ Social Media Account Managers will at least 3 years social media experience, with an excellent social media portfolio and understanding of marketing and branding, to ensure our clients are getting an excellent professional service for their investment.
Do we sound like the right fit? Sign up here for our service, or email us with any questions at hello@framesocial.com.au